Privacy Policy

1. Introduction

Downriver IT ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and company name when you create an account or contact us.
• Authentication Data: We use third-party authentication providers (such as Google) to securely manage your login. We receive basic profile information from these providers.
• Support Data: Information you provide when submitting support tickets, including descriptions of issues and any files you upload.
• Usage Data: Information about how you interact with our website and services.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process and respond to support requests
• Send you important updates about your services
• Communicate with you about your account
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our business (e.g., email services, authentication providers).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes using secure authentication, encrypted connections (HTTPS), and secure cloud infrastructure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When you close your account, we will delete or anonymize your data within a reasonable timeframe.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information below.

8. Cookies

We use essential cookies to enable authentication and maintain your session. We do not use tracking or advertising cookies.

9. Third-Party Services

Our service integrates with third-party authentication providers (such as Google). When you choose to sign in with these services, their privacy policies also apply to the data they collect.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.